Terms of Service for Businesses

Version 2.0
Effective Date: July 14, 2026
Last Updated: July 14, 2026

1. Service Provider & Introduction

YoZombie is provided by, and you’re contracting with:

YoZombie, L.L.C.
Registered Mailing Address: P.O. Box 128, Galesville, Maryland 20765, USA
Organized under the laws of the State of Maryland, United States of America.

By accessing or using the YoZombie platform ("YoZombie," "we," "us," or "our"), you agree to these Terms of Service ("Terms"), which govern your use of the YoZombie platform and related services (the “Platform”).

These Terms form a binding legal agreement between you, the “Business,” and YoZombie, L.L.C. They apply only to Businesses using the Platform to post or manage short-term contract work (“Gigs”). Workers who use the Platform to accept and complete gigs are governed by the separate YoZombie Terms of Service for Workers.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you do not agree, you must not use the Platform.

These Terms also describe what you can expect from YoZombie, what we expect from you, and the mutual responsibilities that allow the Platform to function fairly, securely, and in compliance with applicable law.

YoZombie, L.L.C. is organized under the laws of the State of Maryland and operates in accordance with U.S. federal and state regulations.

Important Notice: Nothing in these Terms creates an employment, agency, or partnership relationship between you, any Worker, and YoZombie.

2. Age Requirements

You must be at least 18 years old to create a Business account or use the YoZombie platform to post or manage gigs. By using YoZombie, you represent and warrant that you meet these requirements.

If you are accessing or using YoZombie on behalf of an organization, you represent that you are authorized to bind that entity to these Terms. The entity accepts full responsibility for your actions under this agreement.

3. Definitions

For clarity and consistency, the following definitions apply throughout these Terms of Service for Businesses (the “Agreement”). Each defined term is capitalized when used in this Agreement. These definitions are intended to ensure that both YoZombie, L.L.C. (“YoZombie”) and the Business understand the terms governing their relationship and responsibilities when using the Platform.

“Business” means an individual acting for a commercial, professional, organizational, or business purpose—including a sole proprietor—or a company, organization, or other legal entity that registers for a Business account and uses the Platform to post, manage, book, or pay for Gigs. A person using the Platform for a personal, household, or residential need through a Personal account is governed by the separate YoZombie Terms of Service for Personal Users.

If a user maintains more than one YoZombie role, these Business Terms apply only when the user accesses or uses Business-account features.

“Worker” means an individual who accepts a Gig through the Platform. YoZombie does not employ the Worker. Workers are not employees, agents, representatives, or partners of YoZombie. The Worker’s legal classification in relation to the Business depends on the actual relationship, the work performed, the Business’s level of control, and applicable law.

“Gig” means a short-term, temporary, or on-demand work opportunity created by a Business through the Platform and accepted by one Worker. Each Gig currently permits only one assigned Worker. A Gig may include duties such as event setup, deliveries, general labor, customer service, or other defined tasks. YoZombie may introduce multi-worker Gig posting in the future under additional terms disclosed before use.

“Marketplace” means the Platform’s marketplace functionality that enables Businesses and Workers to find each other and enter into separate service arrangements directly. YoZombie provides the Marketplace and related technology tools, but is not a party to any service arrangement between a Business and a Worker.

“Platform” or “YoZombie Platform” means YoZombie’s proprietary software, mobile application, website, and related technology systems, features, and services used to operate the Marketplace.

“Platform Fee” means the flat fee charged by YoZombie for each Gig, as disclosed before the Business posts and pays for the Gig. Platform Fees are retained by YoZombie for providing and operating the Platform and Marketplace and do not constitute wages or compensation to Workers.

“Stripe Connect” means the third-party payment processing services integrated into the Platform that facilitate payment authorization, payment holds (if applicable), refunds (if applicable), and disbursements/payouts between Businesses, Workers, and YoZombie. YoZombie does not act as a bank, money transmitter, or escrow agent and does not take custody of funds as part of the Stripe Connect payment flow. Use of Stripe Connect is governed by Stripe’s own terms and privacy policy.

“Transaction Fees” means applicable processing, payment, transfer, payout, banking, card-network, or similar fees charged by Stripe or another payment provider. The Business is responsible for applicable Transaction Fees associated with charging or funding the Gig. The Worker is responsible for applicable Transaction Fees associated with receiving, transferring, or paying out Worker Pay. Transaction Fees are separate from the YoZombie Platform Fee. YoZombie does not absorb or reimburse Transaction Fees unless YoZombie expressly states otherwise.

“Full Refund” means a refund of the refundable amount charged for the entire Gig, including the Worker Pay amount and the YoZombie Platform Fee, less any Transaction Fees that Stripe or another payment provider does not return or that otherwise remain payable. YoZombie does not retain its ordinary Platform Fee when a Full Refund applies.

“User Content” means any data, text, graphics, photos, video, audio, feedback, reviews, ratings, or other materials uploaded, submitted, transmitted, or otherwise provided by a Business or Worker through the Platform, whether publicly posted or privately transmitted.

“Account” means the registered Business profile created to access and use the Platform, which may include Business name, contact details, payment credentials, and transaction history.

“You” or “Your” means the Business or the Business’s authorized representative accessing or using the Platform under this Agreement.

These definitions apply equally to singular and plural forms and include all grammatical variations. Any term not expressly defined in this section will be interpreted according to its ordinary meaning in the context of this Agreement.

4. Contents

Section 5: Relationship of the Parties

5.1 Independent Contractor Relationship

YoZombie operates solely as a neutral technology platform that connects Businesses with independent Workers for short-term, in-person gigs. Nothing in these Terms or in the use of the Platform shall be construed to create any relationship of employment, agency, partnership, or joint venture between YoZombie and any Business or Worker.

Each Business and Worker acknowledges and agrees that:

5.2 Separate Agreements

When a Business posts a gig and a Worker accepts it, a separate, direct contractual relationship is formed between the Business and that Worker. YoZombie is not a party to this contract and bears no responsibility for the performance, quality, timeliness, or outcome of any work performed under such agreements.

5.3 No Employment or Benefits

YoZombie does not provide Workers with wages, employment benefits, workers’ compensation, unemployment insurance, or other employment coverage. Whether a Business must provide any employment-related rights, coverage, taxes, insurance, or benefits depends on the actual Business–Worker relationship and applicable law.

5.4 No Background Checks

YoZombie does not independently verify or guarantee a Worker’s identity. YoZombie does not perform criminal background checks, reference verifications, or employment screenings on Workers. Stripe may collect or verify information required to establish and maintain the Worker’s connected payment account. Stripe’s payment-account verification is not a criminal background check, reference check, employment screening, suitability determination, or representation by YoZombie that a Worker is safe, qualified, trustworthy, or accurately identified. Businesses are solely responsible for assessing whether any Worker is suitable for their specific tasks and premises, and YoZombie recommends conducting any additional screening or vetting they consider appropriate before allowing Workers access to their premises, sensitive areas, or confidential information.

5.5 Taxes and Withholdings

YoZombie does not withhold or remit taxes on behalf of any Business or Worker. Each party is solely responsible for its own tax filings and payments as required by applicable law.

5.6 Acknowledgment

By using the Platform, you expressly acknowledge that YoZombie’s role is limited to facilitating introductions and payment processing via third-party providers, and that all employment, tax, and legal obligations rest with the contracting parties.

Section 6: Using the Platform (Gig Posting, Fees, Stripe Payments)

6.1 Overview

YoZombie provides a digital marketplace platform that allows Businesses to post and manage short-term, in-person work opportunities (“Gigs”) that independent Workers may choose to accept. Businesses use the Platform to define the Gig scope and requirements, communicate with Workers, and facilitate payments through Stripe Connect (a third-party payment processor).

6.2 Gig Posting Requirements

When posting a Gig, you must provide accurate, complete, and non-misleading information, including:

You represent and warrant that each Gig you post:

YoZombie may remove or restrict any Gig listing that violates these Terms or applicable law.

6.3 Pre-Payment Requirement

Unless expressly stated otherwise in writing by YoZombie, all Gigs must be paid in full through the Platform at the time of posting (or at the time the Gig becomes active, as applicable). The total amount charged to the Business may include:

6.4 Payments Through Stripe Connect (Authorization, Hold, and Release)

All Gig payments are processed through Stripe Connect. YoZombie does not act as a bank, money transmitter, or escrow agent, and YoZombie does not take custody of funds.

For each Gig, at posting Stripe processes the total charge for the Gig, including Worker Pay, the YoZombie Platform Fee, and applicable payer-side Transaction Fees. The portion designated as Worker Pay is not transferred to the Worker’s connected account until the applicable checkout or payment-release condition occurs.

Checkout and release. When the Gig is completed through checkout (see Section 8.6), Stripe initiates the transfer of Worker Pay to the Worker’s connected account, and YoZombie retains the Platform Fee, in each case subject to Stripe’s processing rules, risk controls, reversals, refunds, Transaction Fees, and applicable law.

YoZombie does not act as a bank, money transmitter, or escrow agent.

All payouts, refunds, and Transaction Fees remain subject to Stripe’s processing rules, risk controls, and applicable law.

Timing. Payout timing varies and is controlled by Stripe and financial institutions. Any time estimates shown in the Platform are informational only and not guaranteed.

No checkout. If checkout is not completed, no automatic payout is made to the Worker and the Business’s payment is not automatically refunded; the Gig may require further action or review (see Sections 8.7 and 8.8).

6.5 Platform Fees

Businesses pay a flat Platform Fee for each Gig, based on the listed Worker Pay for the Gig, as disclosed prior to payment submission:

Optional premium features (such as Gig promotion, roster tools, or enterprise billing) may carry additional fees. Any additional fees will be disclosed before purchase.

YoZombie may update fees from time to time. If fees change, YoZombie will provide notice through the Platform (or by email where required), and updated fees will apply to Gigs posted after the effective date of the change.

6.6 Worker Pay and Stripe Processing Fees

Worker Pay is the amount listed by the Business for the Gig. YoZombie does not deduct a commission, percentage, or Platform Fee from Worker Pay. The Worker may receive Worker Pay less applicable receiver-side Transaction Fees. The Business is responsible for applicable payer-side Transaction Fees in addition to Worker Pay and the Platform Fee.

6.7 Payment Confirmations and Records

Businesses can view receipts, Gig details, and payment status in the in-app dashboard. YoZombie may retain transaction and Gig records as needed for operations, fraud prevention, dispute handling, legal compliance, and tax/accounting obligations.

6.8 Failed, Delayed, or Reversed Payments

YoZombie is not responsible for delays, failures, charge reversals, or payout interruptions caused by Stripe, banks, card networks, incorrect account details, insufficient funds, chargebacks, compliance reviews, identity verification, or risk controls.

If a payment issue arises (including disputes, suspected fraud, or policy violations), YoZombie may take Platform actions such as pausing completion, restricting account access, pausing related Gig activity, or requesting additional information. Where permitted by Stripe and applicable law, YoZombie may also initiate or request adjustments consistent with Stripe’s policies and these Terms.

6.9 Chargebacks, Disputes, and Administrative Actions

Chargebacks and payment disputes are handled in accordance with Stripe’s applicable terms and dispute resolution processes. YoZombie may suspend or terminate any Business account engaging in excessive, abusive, or fraudulent chargebacks or misuse of the dispute process.

To the extent permitted by applicable law, the Business is responsible for chargebacks, reversals, card-network assessments, bank fees, or other payment-provider amounts caused by the Business’s payment activity or misuse of the payment process. Any amount charged directly by YoZombie will be disclosed before it is imposed.

6.10 Refunds

Refunds, if applicable under these Terms (for example, due to eligible cancellations, verified technical errors, or other outcomes defined by the Platform), are processed through Stripe and returned to the original payment method in accordance with Stripe and financial institution processing timelines. YoZombie does not control refund processing times.

6.11 Currency and Taxes

All payments are processed in U.S. Dollars (USD). Each party is solely responsible for determining and meeting its own tax obligations. YoZombie does not provide tax advice and does not collect or remit taxes on behalf of Businesses or Workers unless explicitly stated in writing.

Stripe (or another payment entity) may issue tax forms or other tax documentation where legally required.

6.12 Non-Circumvention (Active Gigs and Payment Bypass)

You agree not to bypass the Platform to avoid Platform Fees or move payment off-platform for any Gig that was posted, accepted, or performed through YoZombie (“Active Gig”). This includes attempting to:

YoZombie may suspend or terminate accounts for repeated or material non-circumvention violations.

6.13 Fraud, Abuse, and Policy Violations

YoZombie may suspend, limit, or terminate access to the Platform and may restrict Gig posting or completion where YoZombie reasonably suspects fraud, repeated abuse, or policy violations. YoZombie may report suspected fraudulent or unlawful conduct to appropriate authorities and cooperate with payment processors as needed.

Section 7. Worker Classification

7.1 Independent Service Arrangements

YoZombie is designed to support independently agreed service arrangements between Businesses and Workers. YoZombie is a neutral technology marketplace — it does not employ, supervise, or control Workers. YoZombie does not determine or guarantee the legal classification of any Worker. Actual classification depends on the facts of the relationship, the work performed, and applicable law. Businesses are solely responsible for determining whether a Gig is appropriate for an independent contractor, employee, or other classification under applicable law.

7.2 YoZombie Is Not an Employer

YoZombie is a neutral technology marketplace and does not employ, supervise, direct, or control any Worker. YoZombie does not create an employment relationship with any Worker or Business. Accordingly:

Whether a Worker is legally classified as an independent contractor, employee, or another category depends on the full nature of the relationship with the posting Business, the specific work performed, and applicable law. YoZombie does not control or guarantee how any Gig engagement may be classified under applicable law.

7.3 Control of Work

Except as clearly disclosed in the Gig, Workers generally determine their own methods, tools, and schedules to complete Gigs. A Business may provide or require tools, equipment, materials, attire, safety equipment, access credentials, or site-specific items when disclosed before the Worker accepts the Gig. The legal effect of those facts depends on the complete relationship and applicable law. Businesses are responsible for ensuring that the level of direction and control they exercise over Workers is consistent with the classification the Business has determined is lawfully appropriate for that Gig.

7.4 Right to Work for Others

Workers are free to perform services for other businesses, customers, clients, or platforms at any time. YoZombie imposes no exclusivity requirement.

7.5 Business Classification Responsibility

Businesses agree to properly classify Workers under applicable law and to use the Platform only for Gigs that are lawful and appropriate for the classification selected by the Business. Businesses are solely responsible for determining whether a Gig may lawfully be performed by an independent contractor, employee, or other properly classified worker. Misclassification and all associated liability, penalties, and costs are the sole responsibility of the Business.

7.6 Tax Responsibility

7.7 No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, franchise, or agency relationship between YoZombie, any Business, or any Worker. No party has authority to bind another.

7.8 No Avoidance of Employer Obligations

Businesses may not use the Platform to avoid payroll obligations, workers’ compensation requirements, unemployment insurance, wage and hour laws, income tax withholding, employee benefits, workplace safety obligations, licensing requirements, or any other employer or legal obligation. The Platform may only be used for Gig arrangements that are lawful under applicable federal, state, and local law.

If a regulatory body, court, or government agency determines that a Business has used the Platform to avoid employer obligations or to misclassify workers, the Business is solely responsible for all resulting liability, back pay, taxes, penalties, and legal costs. YoZombie is not liable for any such determination or its consequences.

7.9 Classification-Sensitive Categories

Certain categories of work — including but not limited to landscaping, lawn care, construction, trade work, moving, hauling, handyman services, and recurring or long-term labor arrangements — may be subject to heightened worker-classification requirements, licensing obligations, insurance requirements, workers’ compensation mandates, and workplace safety regulations under Maryland and federal law.

Businesses posting Gigs in these categories are solely responsible for determining whether the posted work may lawfully be performed by an independent contractor, employee, or other properly classified worker, and for complying with all applicable licensing, insurance, safety, and classification requirements. YoZombie makes no representation that any Gig in these categories is appropriate for an independent contractor arrangement.

8. Cancellations, Checkout, Completion, Refunds, and Reports

8.1 Cancellation, Checkout, and Completion Framework

YoZombie is a neutral marketplace platform. YoZombie provides the Platform and the payment workflow. Businesses and Workers are responsible for the Gigs they agree to. YoZombie is not a general dispute-resolution service, but YoZombie may review reports of misuse, fraud, unsafe behavior, payment abuse, or repeated bad conduct and may take account, platform, payment, or refund action when appropriate under these Terms.

Businesses and Workers use the Platform to coordinate Gigs, confirm outcomes, and facilitate payments through Stripe Connect. YoZombie does not act as a bank, money transmitter, or escrow agent and does not take custody of funds. Stripe processes the payments; YoZombie controls the Platform checkout process.

A Gig moves through the following payment-related states:

Posted / Funded – The Business posts the Gig and payment is processed through Stripe as part of posting. Funds remain in the payment workflow until completion, cancellation, expiration, or review.

Accepted – A Worker accepts the Gig. No payout occurs yet.

Started – The Worker starts the Gig by scanning the start QR code (or through an approved remote start). No payout occurs yet; the start record becomes important evidence.

Checkout – The Business confirms completion through the checkout flow (checkout QR code or in-app completion confirmation). Release of Worker Pay is initiated.

Checkout Not Completed – The normal completion flow did not happen. No automatic payout and no automatic refund.

Review / Pending – The Gig requires further action, communication, or administrative review.

For clarity: cancellation rules apply when a Gig is ended before completion; checkout rules apply when a Gig is finished; and refunds (if any) are limited to funds not yet released through Stripe, except where required by law or permitted by Stripe’s policies.

8.2 Business-Initiated Cancellations

A Business may cancel a Gig at any time prior to its scheduled start time. The effect of cancellation depends on timing and whether a Worker has accepted the Gig.

Once a valid start QR check-in or approved Remote Start has been recorded, the Business may not use the ordinary cancellation process. The Gig must proceed through checkout, Completion Pending, or Report an Issue.

A) Before a Worker accepts the Gig

The Business may cancel the Gig and receive a Full Refund.

B) After a Worker accepts the Gig

More than one (1) hour before start time: If the Business cancels more than one hour before the scheduled start time after a Worker has accepted, the Business receives a Full Refund. The Worker receives no payment.

Less than one (1) hour before start time: If the Business cancels within one hour before the scheduled start time after the Worker has accepted, the Worker receives a $15 late-cancellation payment. The remaining refundable amount is returned to the Business, less any applicable nonrefundable Transaction Fees. YoZombie retains no ordinary Platform Fee for the canceled Gig.

All refunds and late-cancellation payments are processed through Stripe Connect. YoZombie does not take custody of funds and does not retain any portion of a late-cancellation payment.

8.3 Worker-Initiated Cancellations

If a Worker cancels after accepting the Gig and before beginning it:

The Worker receives no payment; and

The Business receives a Full Refund.

Repeated, abusive, or last-minute Worker cancellations may result in Platform restrictions, suspension, or removal.

8.4 Worker No-Show / Failure to Check In

A Worker is considered a No-Show if the Worker does not arrive and complete the Platform’s start check-in requirement within the check-in window displayed in the Platform for that Gig (including start QR check-in where enabled). The start record (QR start, approved remote start, or no start) is important evidence for any later review.

If a Worker is a No-Show:

The Business may mark the Worker as a No-Show in the Platform;

The Worker receives no payment; and

The Business receives a Full Refund.

YoZombie may apply account penalties for repeated No-Shows.

8.5 YoZombie-Initiated Cancellations

YoZombie may cancel a Gig if:

The posting violates these Terms, applicable law, or Stripe’s policies;

Fraud, abuse, or safety concerns are detected; or

A system error, technical issue, or payment failure occurs.

In such cases, YoZombie will initiate refunds of unreleased funds unless:

the cancellation results from the Business’s misconduct or policy breach, or

refunds are otherwise restricted by Stripe’s policies or applicable law.

8.6 Checkout: How a Gig Is Completed

A Business Gig is normally completed in either of two ways: (1) the Worker scans the checkout QR code displayed by the Business; or (2) the Business taps Confirm Completion directly in the app. Either completion action records the Gig as completed, initiates the release of Worker Pay, allows YoZombie to retain its Platform Fee, and prevents a second completion action from being processed. If neither action occurs, there is no automatic Worker payment and no automatic Business refund; the Gig remains Completion Pending.

Business confirmation through checkout is the normal trigger for release of Worker Pay. Upon checkout, Stripe initiates the transfer of Worker Pay to the Worker’s connected account, while YoZombie retains the applicable Platform Fee, subject to Stripe’s processing rules, risk controls, Transaction Fees, reversals, and applicable law.

If you believe the work was not completed as agreed, do not confirm checkout. Communicate with the Worker through in-app messaging and, if needed, submit a report under Section 8.8. Workers are not automatically paid solely because they claim the work was completed; payment release normally requires Business checkout confirmation.

8.7 Checkout Not Completed (No Automatic Payout, No Automatic Refund)

If the normal checkout flow does not occur, the Gig is treated as “Checkout Not Completed” or “Completion Pending”:

No automatic payout is made to the Worker;

No automatic refund is issued to the Business; and

The Gig is treated as unresolved or pending. It is not automatically decided in favor of either side.

The Business and the Worker are expected to communicate through the Platform and resolve ordinary Gig issues directly. Either party may submit a report under Section 8.8 if the issue involves a platform error or checkout problem, fraud, unsafe behavior, harassment, payment abuse, or repeated bad conduct. YoZombie may review the available Platform information and may release payment, issue a full or partial refund, or take other account or platform action when appropriate under these Terms.

Refusing to complete checkout for work that was completed as agreed — including attempting to obtain free labor through checkout refusal — is payment abuse and may result in account restriction, suspension, or removal.

8.8 Reporting an Issue (Report an Issue — Not Dispute Resolution)

The Platform provides a “Report an Issue” feature. YoZombie is not a general dispute-resolution service, does not act as a private court or arbitration service for ordinary work disagreements between Businesses and Workers, and does not guarantee the outcome of ordinary Gig disagreements. Reports help YoZombie protect the Platform and decide whether account, platform, or payment-flow action is needed.

Report categories include:

Platform error or checkout problem;

Fraud or fake activity;

Unsafe behavior or unsafe conditions;

Harassment, threats, or abusive conduct;

Worker no-show or repeated lateness;

Business refusal to confirm completed work;

Business changes to the job after acceptance or arrival;

Payment abuse or misuse of the checkout process; and

Repeated bad conduct or a pattern of complaints.

Reports should be submitted through the in-app report form promptly, and ideally within forty-eight (48) hours of the scheduled Gig end time, so that records are accurate and timely review is possible. Communications outside the Platform may not be visible to YoZombie and may limit YoZombie’s ability to review a report, but do not limit any rights a party may have under applicable law.

8.9 Report Review Scope and Information

Administrative review is intentionally limited in scope. Its purpose is to protect the marketplace, address platform and payment-flow problems, and identify bad actors — not to referee every ordinary work disagreement. In reviewing a report, YoZombie considers whether there is evidence of platform abuse, fraud, safety risk, payment abuse, or repeated bad conduct, as opposed to a normal work disagreement.

When reviewing a report, YoZombie may consider available Platform records, including:

Gig details (title, description, date, time, location, and pay amount);

Payment status and payment identifiers available in the Platform;

Start status (QR start, approved remote start, or no start);

Checkout status (completed, not completed, refused, failed, or platform issue);

In-app messages between the Business and the Worker;

Cancellation timing and any cancellation fee status;

Prior reports, no-shows, checkout failures, warnings, or suspensions for either party; and

Photos, screenshots, or notes submitted with the report.

YoZombie may request clarification or additional documentation. During review, Stripe may keep related funds in a held or restricted state (or otherwise limit availability) until the matter is resolved under these Terms and Stripe’s policies. YoZombie may retain report records and evidence for a reasonable period for operations, compliance, audit, fraud prevention, and legal purposes.

8.10 Review Outcomes and Platform Actions

Based on the information available and these Terms, YoZombie may take one or more of the following actions when appropriate:

No action or monitoring only;

Adding a private administrative note;

Warning the Worker or the Business;

Removing a Worker from recommended or roster status;

Restricting account features;

Temporarily suspending an account;

Permanently removing an account;

Releasing payment to the Worker when appropriate under the Platform rules;

Refunding the Business (in whole or in part) when appropriate under the Platform rules;

Partial payment or partial refund where supported by the Platform process;

Marking the Gig as a platform error; and/or

Marking the matter as resolved or unresolved.

A single serious report involving safety, fraud, harassment, theft, threats, or illegal conduct may justify immediate suspension review. Repeated lower-level issues (for example, repeated no-shows, repeated refusal to confirm completed work, or repeated misuse of cancellation, refund, or report tools) may also justify action.

YoZombie’s review decisions are made in good faith for purposes of Platform administration based on Platform records, are not legal judgments, and may be reviewed or corrected in cases of error, fraud, or newly available evidence. They do not waive any rights either party may have under applicable law or Section 14 (Governing Law & Arbitration).

8.11 Timing and Notification

YoZombie may review reports as reasonably practicable based on seriousness, available information, payment status, Platform risk, and operational capacity. No specific review time or outcome is guaranteed. YoZombie may prioritize reports involving immediate safety concerns, fraud, active payment abuse, or unlawful conduct.

Both parties will be notified of material outcomes through the app and/or their registered email.

Any refunds, payouts, late-cancellation payments, or adjustments (if applicable) will be initiated through Stripe Connect, subject to Stripe’s processing timelines and applicable policies.

8.12 Chargebacks and Payment Reversals

You agree to attempt to resolve payment issues through in-app communication and the Platform’s report process before initiating a chargeback or other payment reversal.

If a chargeback is initiated:

YoZombie may restrict or suspend the account during investigation; and

YoZombie may provide relevant information to Stripe and/or the payment network consistent with these Terms and applicable law.

Repeated, abusive, or bad-faith chargebacks (including chargebacks that contradict clear in-app records) may result in account suspension or termination.

8.13 Force Majeure and Emergency Cancellations

YoZombie is not liable for cancellations, inability to perform, or payment delays resulting from events beyond its reasonable control (including severe weather, natural disasters, system outages, or acts of government). In such cases, YoZombie may waive certain cancellation fees or provide credits where appropriate, subject to Stripe’s policies and applicable law.

8.14 Limitation of Liability (Cancellations, Checkout, and Reports)

YoZombie acts solely as a neutral technology platform facilitating transactions between independent parties. Except as required by law, YoZombie is not liable for damages arising from cancellations, rescheduling, checkout outcomes, report-review outcomes, or related payment issues.

YoZombie will apply these rules in good faith based on information available through the Platform. Determinations may be reviewed or corrected in cases of error, fraud, or newly available evidence, and do not limit any rights required by applicable law, Section 14 (Arbitration), or other mandatory legal protections.

9. Rating & Trust System

9.1 Overview

After each completed Business Gig, both parties are asked a single feedback question, and each may answer Yes, No, or Skip.

The Business is asked: “Would you work with this Worker again?” The Worker is asked: “Would you work with this Business again?”

This feedback builds a record of reliability and professionalism across the platform.

9.2 Business Ratings of Workers

After each completed Gig, the Business answers “Would you work with this Worker again?” A Yes answer is recorded privately for platform oversight and does not automatically increase the Worker’s public “Trusted by Businesses” count.

A No answer is private, is not publicly displayed, and does not reduce any public count. Skip is neutral, creates no penalty, and is excluded from the Yes/No percentage calculation.
Businesses must provide honest, non-discriminatory ratings that reflect actual performance.

9.3 Worker Ratings of Businesses

Workers answer the same question about the Business: “Would you work with this Business again?” Worker feedback about Businesses is recorded privately for YoZombie’s admin oversight.

YoZombie may restrict or suspend Business accounts demonstrating repeated patterns of misconduct.

9.4 Public Display, Admin Flag & Data Retention

A Worker’s public “Trusted by [N] Businesses” count reflects Business roster saves only. Businesses do not display a public trust count. No answers are private and do not reduce any public count.

When at least 40% of a party’s last 15 rated Gigs are No answers, the account is placed in the admin review queue. The flag begins a review only — it does not automatically suspend or remove the account, and does not automatically reduce visibility or public trust. YoZombie may review the related Gigs, messages, history, and reports and may take no action, warn, restrict, suspend, or remove the account when appropriate.

YoZombie retains anonymized rating data indefinitely for fraud prevention, analytics, and quality assurance. Upon account deletion:

9.5 Prohibited Conduct & Manipulation

Users shall not manipulate, fabricate, or interfere with the YoZombie trust system. Prohibited actions include:

YoZombie may investigate, remove, or adjust any rating or feedback found to violate these Terms or constitute abuse of the trust system.

9.6 Platform Oversight

All feedback and ratings represent subjective user opinions, not verified factual statements.

YoZombie does not endorse or independently verify individual ratings.

To the fullest extent permitted by law, YoZombie shall not be liable for any damages, losses, or reputational harm resulting from user-generated feedback.

YoZombie retains sole discretion to remove or anonymize content deemed false, defamatory, discriminatory, or inconsistent with platform policy.

10. Privacy & Data Use

10.1 Data Collection & Purpose

YoZombie collects only the information necessary to operate, improve, and secure the Platform.

This includes, but is not limited to:

All information is used strictly for platform functionality, payment facilitation, dispute resolution, compliance, and performance analysis.
YoZombie does not sell or rent personal data to third parties under any circumstances.

10.2 Payment Information

All payment processing, banking details, and tax-related data are handled exclusively by Stripe Connect.

YoZombie never directly stores or has access to full card numbers, bank routing details, or taxpayer identification numbers.

Stripe’s systems are PCI-DSS compliant and responsible for safeguarding payment credentials and issuing any required tax documentation where legally required.

10.3 Data Hosting & Security

YoZombie operates on Firebase (Google Cloud Platform) for authentication, database, and hosting services.

All user data is stored using industry-standard encryption and secured by Google Cloud’s advanced access controls.

YoZombie maintains administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or destruction of user data.

Access to user data within YoZombie is strictly limited to authorized personnel bound by confidentiality obligations.

10.4 Communication & Messaging

All contact between Businesses and Workers occurs through the in-app messaging system.

Direct exchange of personal phone numbers or emails outside the Platform is prohibited.

Messages are encrypted in transit and archived for dispute resolution and operational integrity.

YoZombie does not monitor or edit message content, except as required to investigate policy or legal violations.

After a Gig is completed, the Gig message thread remains open for new messages for 24 hours and then becomes read-only. When a Gig is canceled, the thread closes to new messages when the cancellation is completed. Read-only message history may remain available to the parties and YoZombie subject to the Platform’s retention and deletion rules.

10.5 Data Sharing & Legal Disclosure

YoZombie may disclose limited information when legally required to do so—such as through subpoena, court order, or law enforcement request.

We may share minimal operational data with third-party service providers (e.g., hosting, analytics, or fraud-prevention tools) under confidentiality and data-processing agreements.

All such partners must process data consistent with these Terms and applicable laws.

10.6 Breach Notification

In the event of a data breach that compromises user information, YoZombie will notify affected users within the time period required by applicable law and take all commercially reasonable steps to mitigate potential harm.

10.7 User Rights & Data Requests

Users may request access to, correction of, or deletion of their personal data by contacting support@yozombie.com.

Deletion requests may be denied if data must be retained for:

Inactive or deleted accounts are anonymized or removed from active systems in accordance with internal retention schedules and applicable Firebase and Stripe data policies.

10.9 Cross-Border Transfers & Compliance

Data may be stored or processed on servers located in the United States or other jurisdictions.

YoZombie complies with all applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the principles of the General Data Protection Regulation (GDPR), as applicable to U.S. operations.

10.10 Limitation of Liability

While YoZombie takes reasonable measures to secure user data, no system is entirely immune from unauthorized access or breaches.

To the fullest extent permitted by law, YoZombie disclaims liability for any damages arising from unauthorized access, loss, or alteration of user data unless caused by YoZombie’s gross negligence or willful misconduct.

11. Account Deletion

11.1 Right to Request Deletion

Businesses may request deletion of their YoZombie account at any time through the in-app settings or by emailing support@yozombie.com.

Requests must originate from the registered account email and may require identity confirmation to prevent unauthorized deletions.

11.2 Legal & Operational Limitations

For legal and operational reasons, YoZombie may delay or deny deletion until the following conditions are satisfied:

YoZombie will notify the account holder if deletion is temporarily restricted and explain the reason for delay.

11.3 Consequences of Deletion

Once deletion is processed:

Message content associated with retained Gigs may remain in anonymized form for payment records, audit, Trust and Safety, fraud prevention, legal compliance, and chargeback defense.

11.4 Irreversible Nature of Deletion

Account deletion is final and cannot be undone. To use the Platform again, the Business must complete a new registration, onboarding, and any applicable payment-provider requirements.

11.5 Retention & Compliance Framework

Retention & Compliance Framework. YoZombie retains only the minimal identifying, operational, and transactional information reasonably necessary to operate the Platform; complete transactions; prevent fraud and abuse; resolve disputes; enforce the Terms; and comply with applicable legal, tax, and record-keeping obligations. Payment and identity information processed through Stripe Connect is subject to Stripe’s policies and compliance requirements. YoZombie deletes or anonymizes information when it is no longer needed for lawful business purposes or required retention, subject to backups, audit logging, and legal holds. Where feasible, YoZombie uses data minimization and de-identification/anonymization to reduce the amount of information retained and the time it is retained.

12. Prohibited Uses

12.1 General Restrictions

You agree not to use the YoZombie Platform, Services, or related systems in any manner that:

12.2 AI and Automated Manipulation Restrictions

Users must not:

12.3 Payment Integrity

You may not:

12.4 Platform Integrity and Security

Any attempt to reverse-engineer, copy, or commercially exploit YoZombie’s proprietary code, algorithms, or user databases is strictly prohibited.
YoZombie reserves the right to employ automated monitoring and human review to detect and block prohibited behaviors.

12.5 Platform Monitoring and Limitation of Review

YoZombie does not undertake to monitor all activity on the Platform and assumes no liability for user conduct or posted content, though it reserves the right to investigate or take action at its discretion when potential violations, fraud, or safety concerns are identified.

12.6 Consequences of Violation

Violations of this Section may result in immediate:

YoZombie reserves the right to determine, in its sole discretion, whether conduct violates these restrictions. Platform enforcement decisions take effect when issued. YoZombie may review, modify, reverse, or correct a decision in cases of error, fraud, new information, legal requirements, technical problems, or changed circumstances.

13. Liability & Indemnification

13.1 No Employment Relationship

YoZombie is a technology platform that facilitates connections between independent Businesses and independent Workers.

YoZombie is not a party to any service contract between a Business and a Worker, and does not supervise, direct, or control any work performed.

Accordingly, YoZombie will not be liable for any actions, omissions, or representations made by Workers or Businesses, or for any disputes, losses, injuries, or damages arising out of engagements initiated through the Platform.

13.2 Platform “As Is” Disclaimer

To the fullest extent permitted by applicable law, YoZombie provides the Platform and Services “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise.

This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement.

YoZombie makes no representation that:

13.3 Limitation of Liability

To the maximum extent permitted by law:

YoZombie’s total cumulative liability for any claims arising out of or relating to these Terms, the Platform, or any transaction between users shall not exceed the greater of (1) one hundred dollars ($100 USD) or (2) the total Platform Fees paid by the Business to YoZombie within the preceding twelve (12) months.

YoZombie shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities.

These limitations apply regardless of the legal theory asserted, even if YoZombie has been advised of the possibility of such damages.

13.4 Indemnification by Business

To the fullest extent permitted by law, the Business agrees to defend, indemnify, and hold harmless YoZombie, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

YoZombie reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Business, in which case the Business agrees to cooperate fully in such defense.

13.5 Survival

The obligations set forth in this Section shall survive termination, suspension, or expiration of these Terms or the Business’s account, and continue in full force to the extent necessary to resolve any pending disputes or claims.

14. Governing Law & Arbitration

14.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to them—including the interpretation, breach, termination, enforcement, or validity thereof—shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-laws principles.

For purposes of administration and venue, the parties agree that YoZombie is based in Anne Arundel County, Maryland, and that Platform administration and certain Platform activities may occur there. Nothing in this subsection limits where a Business or Worker may be physically located when using the Platform.

14.2 Required Informal Resolution (Notice to YoZombie)

Before initiating arbitration against YoZombie, the Business agrees to provide YoZombie with written notice of the dispute and a reasonable opportunity to resolve it informally. The notice must include: (i) the Business’s name and account email, (ii) a description of the dispute, and (iii) the relief requested.

If the dispute is not resolved within thirty (30) days after YoZombie receives notice, either party may initiate arbitration as described below.

For disputes related to a Gig (including alleged non-performance or payment outcomes), the Business agrees to also use the Platform’s in-app report process described in Section 8 (Report an Issue). Use of the in-app report process helps create an accurate record but does not waive any rights that cannot be waived under applicable law.

14.3 Agreement to Binding Arbitration

Except where prohibited by law, and except for the small claims exception in Section 14.6 and the equitable relief provision in Section 14.7, all disputes, claims, or controversies arising out of or relating to these Terms, the Platform, or any relationship between the Business and YoZombie shall be resolved exclusively through binding arbitration.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules then in effect. Unless the parties agree otherwise, arbitration will be conducted in Anne Arundel County, Maryland, provided that the arbitrator may permit remote or virtual proceedings where appropriate.

BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

14.4 Arbitration Procedure and Fees

Arbitration shall be conducted by a single neutral arbitrator mutually agreed upon by the parties or, if no agreement is reached, appointed under AAA rules.

Each party shall bear its own attorneys’ fees and costs, except that the arbitrator may award fees and costs as permitted by applicable law and the AAA rules.

The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.5 Class Action Waiver

All claims must be brought in the parties’ individual capacities and not as a plaintiff or class member in any class, collective, or representative proceeding.

No arbitration or proceeding shall be combined with another without the consent of all parties, including YoZombie.

If a court or arbitrator determines that any portion of this class action waiver is unenforceable for a particular claim or request for relief, then that claim or request for relief must be brought in a court of competent jurisdiction (and not in arbitration) and shall be stayed pending the outcome of arbitration on the remaining claims.

14.6 Small Claims Exception

Nothing in this Section prevents either party from bringing an individual claim in small claims court in Anne Arundel County, Maryland, where the amount in controversy is within the court’s jurisdictional limits and the claim remains in small claims court.

14.7 Equitable Relief

Notwithstanding the foregoing, YoZombie may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, enforce non-circumvention obligations, or prevent unauthorized access to or use of the Platform.

14.8 Survival

This Section shall survive termination of the Business’s account and continue to govern any disputes that arise after such termination.

15. Updates to Terms

15.1 Right to Modify

YoZombie reserves the right to update, modify, or replace any part of these Terms at any time to reflect changes in business operations, technology, law, or regulatory obligations. Any such updates will take effect 30 days after notice is provided to Businesses through the Platform, by email, or other reasonable communication methods.

15.2 Notification of Changes

YoZombie will post all updates within the Platform and mark them with a “Last Updated” date. Significant changes that affect rights or obligations will be accompanied by direct notice, such as a pop-up prompt or in-app banner requiring acknowledgment.

15.3 Continued Use Constitutes Acceptance

Continued use of the Platform after the effective date of an updated version of these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updates, you must cease using the Platform and may delete your account as described in Section 11 (Account Deletion).

15.4 Regulatory Compliance Updates

YoZombie may implement updates immediately if required by law, regulation, or government directive. In such cases, notice will still be provided as soon as reasonably practicable.

15.5 Historical Recordkeeping

For transparency and compliance, YoZombie maintains a historical record of all prior versions of these Terms for a minimum of two (2) years. Upon written request, Businesses may obtain a copy of any previous version applicable to their use of the Platform during a specific period.

16. Force Majeure

16.1 Definition

YoZombie shall not be liable or deemed in default for any failure or delay in performing its obligations under these Terms when such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

16.2 Effect of Force Majeure Event

During a Force Majeure event:

16.3 Notification

YoZombie will notify Businesses through the Platform or via email as soon as reasonably possible after becoming aware of a Force Majeure event that materially impacts platform operations or payment processing.

16.4 Limitation

Nothing in this Section shall excuse or delay payment obligations already incurred prior to the occurrence of the Force Majeure event. All payments processed through Stripe remain governed by Stripe’s operational and regulatory frameworks.

17. Severability, Waiver, Entire Agreement & Electronic Consent

17.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

17.2 No Waiver

Failure or delay by YoZombie in exercising any right, remedy, or power under these Terms shall not operate as a waiver thereof. Any waiver must be in writing and signed by an authorized representative of YoZombie to be effective.

17.3 Entire Agreement

These Terms, together with any referenced policies (including the Privacy Policy, Stripe Connect Terms, and any additional platform guidelines), constitute the entire agreement between YoZombie and the Business concerning the use of the Platform.

All prior or contemporaneous oral or written communications, understandings, or agreements are hereby superseded. Any terms proposed by the Business that are inconsistent with these Terms shall be void and of no effect.

17.4 Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without YoZombie’s prior written consent. YoZombie may freely assign these Terms or any rights hereunder to an affiliate, successor, or acquirer of the business.

17.5 Electronic Consent & Communications

By using the YoZombie Platform, you consent to conduct transactions and communications electronically. Notices, agreements, disclosures, and other communications sent electronically shall satisfy any legal requirement that such communications be in writing.

You agree that clicking “I Agree,” creating an account, or continuing to use the Platform constitutes your electronic signature and consent to these Terms under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and Maryland Uniform Electronic Transactions Act (Md. Code, Commercial Law §21-101 et seq.).

17.6 Survival

All provisions of these Terms that by their nature should survive termination—including indemnification, limitations of liability, governing law, arbitration, and this Section—shall survive termination of your account or use of the Platform.

18. Contact Information

If you have questions, complaints, or legal notices regarding these Terms or the YoZombie Platform, please contact us at:
YoZombie, LLC
Registered Mailing Address: P.O. Box 128, Galesville, Maryland 20765, USA
Email: support@yozombie.com
Attention: Legal Department

YoZombie will respond to legal correspondence within a reasonable time in accordance with applicable law.
All notices to YoZombie must be sent in writing to the above mailing address or via certified email communication. Notices sent electronically are deemed received on the date they are transmitted, provided no bounce-back or delivery failure notification is received.